RETURNS & EXCHANGES
What is the
Exchange policy on WERSTYLE?
As a company policy we do not provide refund/return on
any product once sold. Once the WERSTYLE pieces are sold they can be exchanged
for replacement in a bigger or a smaller size (provided the
aforementioned terms and conditions are met). Customer will be
issued a credit note, in casethe desired size of the product is not in
If the product is not from sale section & eligible
for size exchange, you may write to us at email@example.com within 2 working days or 48
working hours of delivery to request an exchange.
Once acknowledged by the WERSTYLE team during next
working day, please send the product back to us yourself, we do not have a reverse
pickup facility for now. Please do not forget to take acknowledgement receipt
from the courier person about the number of products you are dispatching with
his signature and mobile number. WERSTYLE will not be responsible for any lost
The cost of return shipping is at the customer’s expense
and is non-refundable. We recommend returning items through traceable mail.
Address for the Exchange:
WERSTYLE-House Of Fashion
Shop NO 5,6, Anchor Heights
Tithal Road, Valsad-396001
1. Exchange can be done within 7 days for the date of
2. Only products which are unused, unworn, unwashed, undamaged,
with all its labels and tags completely intact, in original packaging and
eligible for exchange.
3. Please mention your name, address, number, email and
order id on the parcel along with the size needed.
4. Please do note, that exchange is allowed once per
5. Size exchange is available (in case of size exchange,
the customer is eligible to get a bigger or smaller size, equal to the amount
of the exchanged product minus the shipping/COD cost of to & fro).
6. Store credit equalling the amount of the exchanged
product minus the shipping/COD cost of to & fro with a validity of 7
days from the date of receipt of store credit.
7. The cost of shipping to & from (reverse
pickup as well as shipping charges) for the product is to be borne by you.
· Can I cancel my order?
Prepaid orders are not
eligible for cancellation.
You can cancel your Cash on Delivery order within 24 hours of order. Please
call us on 8849930919, 8141665511 or write to us at firstname.lastname@example.org to request a cancellation.
The customer agrees not to dispute the decision made by WERSTYLE and accept
The WERSTYLE’s decision regarding the cancellation.
Why my exchange is not accepted?
We endeavour to ensure that
every transaction at our website is seamless. We take great care in delivering
our products and adhere to the highest quality standards.
· Exchange/Return not accepted if Customer does not like
the material or colour of the dress, we suggest that the customer should read
the product description & have a look at all the pictures before ordering.
You can also call us to know more details about the product if needed.
· Our products are made and handled by human hands
involving various processes. There is bound to be variations in colour, finish
and overall look. The colours you see on our website will depend on the
accuracy of your monitor for which subtle variations must be acknowledged.
· 10-12% Colour difference depends on the screen resolution
of the device used by the client and camera lights, please don’t expect an
exchange or return for the same.
· We have made every effort to display the colours of our
products that appear on WERSTYLE as accurately as possible. However, as
computer monitors, tablets and mobile devices vary, we cannot guarantee that
your monitor’s display of a colour will be completely accurate.
· Exchange/Return not accepted if the product is washed and